There are three scenarios that are most common in the area of customer care:
There has been a shortfall in one or more areas and little to no effort to overcome it by an employee or the company. This shapes our future buying decisions with that company.
It is the level of efficiency, interaction, and meeting of expectations that we perceive as acceptable enough to possibly use the same service again.
A gesture that brings greater value to the service experience, i.e. your janitorial provider proactively coordinates a convenient day to clean your desk that has been covered with papers for a week versus never cleaning it at all.
How does McLemore inspire a culture of customer care?
We start by hiring bright, confident, individuals with a willingness to strive for excellence, perform assignments with self-confidence and promote teamwork. Customer care scenarios are used to illustrate the difference between memorably good and bad customer service. Further, we instill a sense of pride in our associates through proper training, recognition, and education opportunities.
As our clients embrace our employees as an extension of their team, customer care is also elevated. Our team members recognize that their contributions are valued and that individual success comes from working together, going the extra mile, and ensuring the ongoing satisfaction of each client. Customer care is put at the forefront of our business so that everyone wins.