MBM recognizes that customer service is at the core of all successful relationships. We have invested significant financial and time resources into developing an advanced computerized customer service department to better serve our customer’s needs.

A totally computerized work ticketing system records and tracks the history of service at our customer facilities. Detailed records are kept on numerous items including customer requests, complaints, facility inspections, safety audits, and personnel issues. The system tracks when periodic facility work is to be performed and automatically generates work tickets for the specific tasks for each facility. This ensures that the specifications for your facility are met and there are no questions as to when or if the work was performed. Our system is also flexible enough to be customized to fit particular customer requirements or modifications to the workload schedule.

At the heart of our customer service program is our dedicated staff. While other companies delegate customer service to other departments and operations managers, MBM has a customer service manager and department that is completely independent of operations. This department maintains the computerized facility service records and work ticket systems. It is the staff’s responsibility to take customer phone calls and emails and insure their issues are addressed.