Measuring Contractor Performance

Driving results
through targeted expectations.

Focused on providing a high level of consistent, quality-driven facility support services through measuring, analyzing and managing trends for Key Performance Indicators (KPIs), we are always on top of the service performance at your facility.

Performance Tracking »

In the spirit of continuous improvement, McLemore utilizes Quarterly Business Reviews and Job Status Reports to provide transparency of service deliverables and to suggest further efficiencies through account optimization, as we recognize that needs and patterns of use change over time for our clients.

Together, McLemore and key stakeholders at your company agree on formal KPIs that will be used to evaluate ongoing performance standards.

HOW WE DO IT.

MEASUREMENT

Performance metrics such as inspection scores, occupant concerns, safety results, employee retention, and customer satisfaction surveys are measured to ensure that the target benchmarks most important to our clients are captured. Results are reported during Job Status Meetings or Quarterly Business Reviews.

ACCOUNTABILITY

The monitoring of KPIs leads to adjustments for continuous improvement through coaching and development of our onsite team. Our emphasis is on gauging success based on positive outcomes by reaching and exceeding target goals.

COMMUNICATION

Combine the results and efforts of measurement and accountability as well as ongoing communications with a formal business review process to bring full-circle a total quality management program that drives program success.

HOW YOU BENEFIT.

SERVICE TRANSPARENCY

Service Transparency: Removal of subjectivity by reviewing contract expectations against established performance metrics by month and quarter.

OPEN COMMUNICATION

Both parties identify areas for enhancement; and together we ensure continuous improvement and optimization of your facility support services program.

FORWARD FOCUS

We stay plugged into your upcoming schedules and priorities allowing for proactive service delivery and better occupant satisfaction.

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