HOW WE DO IT.
Performance metrics such as inspection scores, occupant concerns, safety results, employee retention, and customer satisfaction surveys are measured to ensure that the target benchmarks most important to our clients are captured. Results are reported during Job Status Meetings or Quarterly Business Reviews.
The monitoring of KPIs leads to adjustments for continuous improvement through coaching and development of our onsite team. Our emphasis is on gauging success based on positive outcomes by reaching and exceeding target goals.
Combine the results and efforts of measurement and accountability as well as ongoing communications with a formal business review process to bring full-circle a total quality management program that drives program success.
HOW YOU BENEFIT.
Service Transparency: Removal of subjectivity by reviewing contract expectations against established performance metrics by month and quarter.
Both parties identify areas for enhancement; and together we ensure continuous improvement and optimization of your facility support services program.
We stay plugged into your upcoming schedules and priorities allowing for proactive service delivery and better occupant satisfaction.
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