Richard has over 20 years’ experience in the custodial services industry. He is responsible for operations management of McLemore’s $30+ million client portfolio. He has demonstrated ability to build and implement innovative service delivery. Richard has strong analytical and tactical planning skills, is customer-centric and retention-driven.
Through Richard’s efforts the South Texas market’s revenue has more than tripled and customer retention levels topped 97%. His philosophy of ‘consistent customer care’ is the basis of his leadership strategy. He is a member of BSCAI, and has attended continuing education classes including Leadership Development, OSHA Compliance Standards including Hazardous Materials training, etc. and is also a HHPC Day Certified Expert.